Simplycreateeffect (“we”, “us”, “our”) is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
We collect and hold personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities as a company. This information may include (as well as any other information you may supply us):
- your name and date of birth;
- your contact details including residential address;
- your purchase history and date and time you access our websites;
- your server address from which you access the internet and/or the internet address of the websites from which your visit originated.
Collection and Use
Purpose We collect and use personal information about you so that we can provide you with improved services and benefits in connection with our services to you. We collect only information that you give us, and information from our website, such as page visits and browsing information. When you register, or otherwise give us personal information, we may share that information with third party contractors or service providers. We use your personal information for the following purposes:
- To ensure our site is relevant to your needs.
- To deliver services, such as goods, clothing alterations, newsletters, events, and fashion information.
- To help us create and publish content most relevant to you.
- To allow you access to limited-entry areas of our site as appropriate.
No attempts are made to identify individuals browsing the site. The data captured is used so that we can accurately evaluate the content of the site and make improvements.
Method of collection We only collect personal information by lawful and fair means. We generally collect personal information directly from you. This information will generally come from what has been provided in your purchase online, through our contact with you over the telephone to complete an order, your entry form for a competition, customer service queries or other purchase related activities.
Unsolicited information If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.
If you have any questions or concerns about transmitting your personal information via the internet, you may contact us using the contact details provided below, as there are other ways for you to provide us with your personal information.
Visiting our website Anytime you access an unsecured part of our website, that is, a public page that does not require you to log on, we will collect personal information about your visit.
Email When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any third party mailing lists or used for any other purpose without your consent.
Security We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
In general, we do not use or disclose your personal information for a purpose other than:
- a purpose you would reasonably expect;
- a purpose required or permitted by law; or
- a purpose otherwise disclosed to you to which you have consented.
In order to process your order and deliver your purchases, we may disclose your personal information to third parties and our service providers. This includes companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.
You may request access to the personal information that we hold about you by using the contact details provided above. We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We may recover reasonable costs in relation to a request for access to personal information.
Questions and complaints